HydroJet Pressure Cleaning respects your privacy. This policy explains what personal information we collect, why we use it, when it may be shared and how you can contact us about it.
Information we collect
When you request a quote, schedule service or contact us, we may collect information such as your name, email address, telephone number, property address, requested services, project details, preferred timing and any photographs or files you choose to provide.
Our website may also receive basic technical information needed to operate and secure the site, such as device type, browser type, pages visited and approximate location derived from an internet address. If analytics is enabled, we use it to understand website performance and improve the customer experience.
Analytics and cookies
We ask for your choice before loading optional Google Analytics. If you accept, Google Analytics may use cookies or similar technology to help us understand page visits and interactions such as quote, telephone and email link clicks. If you decline, the analytics tag is not loaded and the rest of the website—including the request form—continues to work. We store your choice in your browser so we can respect it on later visits. You can reopen Cookie settings from the website footer.
How we use information
- Respond to questions and prepare estimates.
- Schedule, deliver and follow up on services.
- Maintain customer, project and payment records.
- Improve our services, website and customer communications.
- Meet legal, insurance, safety and accounting requirements.
- Send marketing email or text messages only where we have the appropriate consent or another lawful basis.
Service providers
We use trusted providers to support our business. Our online request form is operated through Jobber, which may process the information you submit on our behalf. We may also use providers for website hosting, communications, analytics, payments and record keeping. These providers are permitted to use personal information only for the services they perform for us or as required by law.
Consent and marketing choices
Submitting a service request allows us to contact you about that request. Optional marketing consent is separate. You can withdraw marketing consent at any time using the unsubscribe option in an email, replying STOP to an eligible marketing text, or contacting us. Transactional messages about an active request, quote or service may still be sent where permitted.
Retention and safeguards
We retain personal information only as long as reasonably needed for the purposes described above and applicable legal or business requirements. We use reasonable administrative, technical and physical safeguards, but no internet transmission or storage method can be guaranteed completely secure.
Access and correction
You may ask to access or correct personal information we hold about you, or raise a privacy concern. We may need to verify your identity and may be unable to provide certain information where the law permits or requires us to withhold it.
Contact us
For privacy questions or requests, contact HydroJet Pressure Cleaning at info@hydrojetpressurecleaning.ca or 778-767-3939.
This policy is intended as a clear description of HydroJet’s current information practices and should be reviewed whenever those practices or service providers change.